FAQ

How far in advance should I book?

We recommend booking as early as possible to secure your preferred event date. For best availability, please submit your inquiry at least 6–8 weeks in advance. Short-notice requests may be accepted depending on availability, design needs, and the size of the setup.

Do you require a deposit?

Yes. A non-refundable booking retainer is required to reserve your event date. Your date is not officially secured until the retainer has been received and confirmed. The retainer will be applied toward your total event balance.

Is the deposit refundable?

No. Booking retainers are non-refundable because they secure your date on our calendar and allow us to begin planning, sourcing materials, and preparing for your event.

Do you deliver and set up?

Yes. Delivery and setup are available for most services. Fees may vary based on event location, setup requirements, venue access, parking, stairs, elevator access, and pickup needs. Any applicable delivery or setup fees will be included in your quote.

How long does setup take?

Setup time depends on the design's size and complexity, as well as any additional services requested. Smaller balloon setups may take approximately 1–2 hours, while larger backdrops, custom installations, or detailed designs may require additional time. We will provide an estimated setup window once your event details are confirmed.

Do you provide balloons, backdrops, stands, and props?

Yes. We provide balloons and select event décor items such as backdrops, stands, frames, and props depending on the design and package selected. Some specialty items may be available as rentals or may require advance notice.

Can I request a custom theme or color palette?

Absolutely! Custom themes and color palettes are welcome. During the intake process, you can share your event theme, colors, inspiration photos, and any special details you would like included. We will use that information to create a design that fits your celebration.

What areas do you serve?

We serve St. Louis City, St. Louis County, St. Charles County, and select areas of Illinois. Travel outside the standard service area may be available for an additional fee. Please include your event location when submitting your inquiry so we can confirm availability and provide an accurate quote.

What happens if I need to reschedule?

Rescheduling requests must be submitted in writing as soon as possible. If the new date is available, your booking retainer may be transferred one time to the new date. Rescheduling is subject to availability and may require a revised quote if the event details, location, design, or setup needs change.

Do you service outdoor events?

Yes, outdoor events may be accepted depending on the setup and weather conditions. Please note that balloons and décor can be affected by heat, wind, rain, humidity, direct sunlight, and uneven surfaces. We strongly recommend having an indoor backup plan for all outdoor events. For safety reasons, we reserve the right to modify or decline an outdoor setup if conditions are unsafe.

What does the booking process look like?

Example flow:

Step 1: Submit Intake Form - Tell us about your event, date, theme, colors, and setup needs.

Step 2: Receive Your Quote - We will review your details and send a custom quote.

Step 3: Reserve Your Date - Once your quote is approved, a deposit is required to secure your event date.

Step 4: Finalize Details - We confirm design details, timing, location, and balance due.

Step 5: Event Setup - We arrive, set up, and bring your vision to life.